Terms of
service.

Luvora Home is a premium lighting and home atmosphere brand. Our website, luvoracollection.com, is operated by Luvora Home. By accessing our store or placing any order, you enter into a binding agreement governed by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns Policy.

These Terms apply to all users of our website — visitors, customers, subscribers, and anyone else who browses or transacts through our store. If you do not agree with any part of these Terms, please refrain from using our services.

Questions about these Terms are always welcome. Please reach us at support@luvoracollection.com.

By using luvoracollection.com, you confirm that you are at least 18 years of age, that you possess the legal capacity to enter into a binding agreement, and that all information you provide to us is accurate, current, and complete.

Account responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately at support@luvoracollection.com if you suspect any unauthorised use.

Accuracy of information

We have taken great care to ensure the information on our website is accurate and up to date. However, we do not warrant that all content is free from error or omission. We reserve the right to correct mistakes and to update information at any time without notice.

We take care to describe our products as accurately as possible. However, please be aware of the following:

• Colour rendering — colours displayed on screen may differ slightly from physical products due to variations in monitor calibration and ambient lighting.
• Dimensions — measurements are approximate. Minor variances can occur through standard manufacturing tolerances.
• Images — product lifestyle photography may include props or styling elements not included with the product itself.
• Availability — products may be discontinued or made unavailable at any time. We will not be liable for any resulting disappointment, but we will always communicate changes promptly.

If you receive a product that materially differs from its description, please contact us. We will resolve it — without fuss.

All prices shown on our website are in the displayed currency. UK prices are inclusive of applicable VAT. For international orders, local import duties or taxes may apply at the destination — these are the customer's responsibility and vary by country.

We reserve the right to correct pricing errors at any time. If an error affects your order, we will notify you before proceeding. You will always have the option to cancel at that stage with a full refund.

Accepted payment methods

All transactions are encrypted using SSL technology and processed through PCI-DSS compliant systems. We never see or store your full payment card details.

Order confirmation

Placing an order constitutes an offer to purchase, not a confirmed sale. Your order is accepted only when you receive a confirmation email from us. Until that point, no contract has been formed. We may, in limited circumstances, refuse or cancel orders — including where products are out of stock, where pricing errors have occurred, or where we identify suspected fraudulent activity.

We ship to the United States and to international destinations. Full details on carriers, timeframes, and costs are available on our Shipping page, which forms part of these Terms by reference.

• Orders are typically processed and dispatched within 1–3 business days of confirmed payment.
• Estimated delivery times are estimates — not guarantees. We are not liable for delays caused by carriers, customs clearance, or circumstances outside our reasonable control.
• Risk of loss and legal title to products passes to you upon delivery to the carrier at dispatch.
• We are not liable for packages lost, stolen, or damaged after the carrier has confirmed delivery, though we will do everything we reasonably can to help you resolve the situation.

If your order does not arrive within the expected window, please contact us immediately. We will investigate and pursue a resolution on your behalf.

Our full Returns Policy is available at luvoracollection.com/pages/returns and forms part of these Terms by reference. In summary:

All content on the Luvora Home website — including product photography, brand assets, written copy, design elements, editorial content, and the Luvora Home name and logo — is the intellectual property of Luvora Home and is protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, adapt, publish, transmit, or use any of our content for commercial purposes without our prior written consent. Personal, non-commercial use — such as sharing a product page link with a friend or saving an image for private reference — is entirely welcome.

Unauthorised commercial use of our brand assets, trademarks, or creative work may give rise to legal proceedings. If you wish to reference or use any Luvora Home content for any purpose beyond personal browsing, please contact us first at support@luvoracollection.com.

We trust our customers implicitly. The following list exists for the rare cases where trust is broken — and to make our expectations unambiguous.

Disclaimer of warranties

Our products and website are provided "as is" and "as available." While we take great care in everything we offer, Luvora Home makes no warranties — express or implied — regarding the completeness, accuracy, availability, or fitness for a particular purpose of any product or content. We do not warrant that the website will be uninterrupted or entirely free from errors.

Limitation of liability

To the fullest extent permitted by applicable law, Luvora Home shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — our products, website, or services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount you paid for the specific product or service giving rise to the claim.

Governing law

These Terms are governed by and construed in accordance with the laws of the United States, with specific reference to the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United States.

Third-party links

Our website may contain links to third-party websites for reference or convenience. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage arising from your use of them.

We may revise these Terms of Service from time to time to reflect changes in our business, the services we provide, or legal and regulatory requirements. When we do, we will update the "Last updated" date at the top of this page.

For changes that materially affect your rights or obligations, we will make reasonable efforts to notify you in advance — either by email (if we hold one for you) or through a prominent notice on our website.

Continued use of our website or services after any update constitutes your acceptance of the revised Terms. If you disagree with any change, please discontinue your use of our services and contact us — we are happy to talk through any concerns.

The most current version of these Terms is always available at luvoracollection.com/pages/terms-of-service.