Shop with complete
confidence.
We want you to love what arrives at your door. If something doesn’t feel right, we’ll put it right — simply, quickly, and with care.
A return in
four simple steps.
Designed to feel straightforward from start to finish, wherever you are.
Email support@luvoracollection.com with your order number and the reason for your return. Our team will guide you personally.
Within 24 hours, we’ll review your request and send the next steps, including return instructions where applicable.
Repack the item securely and send it using the approved return method for your location. Keep your proof of postage until everything is complete.
As soon as your return reaches us, we process your refund or exchange promptly and confirm everything by email.
What you need
to know.
You have 30 days from delivery to request a return. Items should be unused, carefully handled, and returned in their original packaging where possible.
Return options vary by item type and destination. For approved returns, we’ll guide you through the best return method for your location. If an item arrives faulty, damaged, or incorrect, we’ll always make it right.
Prefer a different piece instead? You can request an exchange when submitting your return. Once your original item is received, we’ll arrange the replacement as quickly as possible.
If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We’ll prioritise the issue and offer a replacement or full refund without unnecessary back-and-forth.
Items marked Final Sale, custom or personalised pieces, gift cards, and used consumable items such as burned candles cannot be returned unless faulty.
Returned items should arrive back in resalable condition. If an item shows clear signs of use, wear, or damage unrelated to transit, a partial refund may apply.
When your money
comes back.
Swapping for
something better.
I expected returns to be stressful, but the entire experience felt calm, premium, and incredibly easy. It made me trust the brand even more.
Still have a question
about returning?
Return arrangements vary depending on the item and destination. If your order arrives faulty, damaged, or incorrect, we’ll cover the resolution at no cost to you. For standard change-of-mind returns, we’ll guide you through the best option available for your location.
Yes — sale items may still be returned within the standard return window unless they were clearly marked as Final Sale at the time of purchase.
Original packaging is preferred, but if you no longer have it, please use a sturdy outer box and pack the item carefully. If you’re unsure, contact us before sending it back and we’ll advise you.
If the item you received doesn’t match your order, email us as soon as possible with your order number and a photo. We’ll prioritise the issue and arrange the correct resolution quickly.
Tell us what happened.
We’ll handle the rest.
Send us your order number and a quick note about the issue. We’ll guide you through the best next step for your location.
