Everything you need
to know.
Clear answers, without the noise.
From the moment you place your order to the moment it arrives.
If your order hasn’t entered fulfilment yet, we’ll do everything we can to adjust or cancel it. Just reach out as soon as possible — timing matters.
Once your order is dispatched, you’ll receive a tracking link. From there, every step is visible — from our hands to yours.
Every Luvora piece is presented with intention. Clean, refined, and ready to be given — no extra steps needed.
It rarely happens. But if it does, we take full ownership. Contact us and we’ll resolve it quickly, without friction.
Fast, reliable, and always trackable.
Orders are processed within 1–2 business days. Delivery time depends on your location, but every shipment is fully trackable from dispatch to arrival.
Yes. Luvora ships worldwide. Wherever you are, we make sure the experience feels seamless.
Depending on your country, local duties may apply. These are set by local authorities and handled at destination.
Your carrier will attempt redelivery or hold the package at a nearby location. Your tracking link will always show the next step.
Simple, fair, and handled with care.
You can return eligible items within 30 days. No complications, no unnecessary steps — just a clean process.
We’ll fix it. Fast. Send us a message with a photo and we’ll take care of the rest.
Yes — if you’d prefer a different piece, we’ll guide you through a smooth exchange.
Some limited or custom items may not be eligible. If so, it’s always clearly stated upfront.
Craft, compatibility, and choosing the right atmosphere.
Many pieces are compatible with smart bulbs. If you’re unsure, we’ll guide you to the right setup.
It depends on the piece. Every product page clearly states what’s included.
Of course. Send us your space and the feeling you’re after — we’ll recommend pieces that fit naturally.
We don’t follow trends. We curate atmosphere — pieces that transform how a space feels, not just how it looks.
We’re here
when you need us.
Real people. Thoughtful answers. No unnecessary back-and-forth.
